dk9 Privacy Policy

dk9 ("we", "us", "our") is committed to protecting and respecting the privacy of every player who uses our platform. This Privacy Policy ("Policy") sets out the basis on which we collect, process, store and share any personal data you provide to us or that we collect when you use the dk9 platform available at dk9.club ("the Platform"). Please read this Policy carefully before registering an account or using any feature of the Platform.

By registering an account on the Platform, you confirm that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not register or continue using the Platform.

When you register, use or interact with the dk9 platform, we may collect the following categories of personal data:

• Identity data: your full legal name, date of birth, gender and a copy of government-issued identity documentation submitted during KYC verification.
• Contact data: your registered Bangladesh mobile number and, if provided, your email address.
• Financial data: transaction records including deposit amounts, withdrawal requests, payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and mobile wallet identifiers associated with your registered payment account.
• Technical data: your device type, operating system version, browser type, IP address, time zone and connection logs generated when you access the Platform.
• Gameplay data: records of games played, wager amounts, session durations, win/loss history and bonus activity, used for account management, responsible gaming monitoring and fraud prevention.
• Communications data: records of support tickets, live chat transcripts, emails or messages you have sent to the dk9 support team, including the content of those communications.

We collect only the data that is necessary for the purposes described in this Policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (other than identity document verification where required) or health data, unless you voluntarily provide such information in a support communication.

dk9 processes personal data on the following legal grounds:

• Contract performance: processing necessary to provide the services you have agreed to when registering an account, including account management, game access and payment processing.
• Legal obligation: processing required to comply with applicable laws, including age verification, KYC, anti-money laundering requirements and responding to lawful regulatory requests.
• Legitimate interests: processing carried out for fraud prevention, platform security, abuse detection and improving the overall quality of the dk9 service, where these interests are not overridden by your data protection rights.
• Consent: where we send you marketing communications about promotions and bonuses, we do so on the basis of your explicit consent. You may withdraw this consent at any time by contacting our support team.

dk9 does not sell your personal data to any third party. We share personal data only in the limited circumstances described below and only to the extent strictly necessary for the relevant purpose:

• Payment processors: we share the minimum necessary financial data with payment service providers (including bKash, Nagad, Rocket, Upay and card processors) solely for the purpose of executing your deposit and withdrawal transactions.
• Technology and game providers: game providers such as Pragmatic Play and Evolution Gaming may receive session data necessary to deliver game content and verify game outcomes. This data is subject to their own privacy and data security standards.
• Regulatory and law enforcement: where we are required by applicable law or a lawful order from a competent authority to disclose personal data, we will do so to the minimum extent required.
• Identity verification services: we may share identity documentation with third-party KYC verification providers solely for the purpose of confirming player identity as required by our policies and applicable regulations.

All third parties with whom dk9 shares personal data are required to handle that data in a manner consistent with applicable data protection standards and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

The dk9 platform uses cookies and similar tracking technologies to provide a secure, functional and personalised user experience. Cookies are small data files placed on your device when you access the Platform. We use the following types of cookies:

• Essential cookies: necessary for the Platform to function, including session management, login state maintenance and security token validation. These cannot be disabled without impairing core platform functionality.
• Analytics cookies: used to collect anonymised data about how players navigate and interact with the Platform, helping us identify areas for improvement and optimise the user journey.
• Preference cookies: store your language selection, display preferences and other personalisation settings so they are remembered across sessions without requiring you to re-enter them each time.

You may adjust your cookie preferences through your browser settings at any time. Please note that disabling essential cookies will affect the functionality of the Platform and may prevent you from accessing certain features including your account and payment services.

dk9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account data and transaction records are retained for a minimum of five years from the date of account closure to satisfy anti-money laundering and financial record-keeping obligations; gameplay logs are retained for three years; communications data (support tickets, chat records) is retained for two years from the date of the last interaction.

When personal data is no longer required, dk9 will securely delete or anonymise it in accordance with our internal data disposal procedures. If you request deletion of your account, we will action that request subject to any legally mandated minimum retention periods that may apply.

dk9 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss or destruction. All data transmitted between your device and the dk9 platform is protected by SSL (Secure Sockets Layer) encryption. Our servers are hosted in secure facilities with access controls, intrusion detection systems and regular security audits.

Access to your personal data within dk9 is restricted to authorised personnel who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations. Despite these measures, no internet transmission or electronic storage system is completely secure, and dk9 cannot guarantee absolute security. In the event of a data breach affecting your rights, we will notify you as required by applicable law.

As a user of the dk9 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within a reasonable timeframe.

The dk9 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If you are under 21, you must not register an account or use any part of the Platform. If dk9 becomes aware that personal data has been collected from an individual under the age of 21, we will immediately suspend the relevant account, delete the data, and take appropriate action.

dk9 reserves the right to update, amend or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law or platform features. When we make material changes, we will update the "Last updated" date at the top of this page. We may also notify registered players of significant changes via their registered mobile number or email address.

Your continued use of the dk9 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to remain informed about how we protect your data.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how dk9 handles your personal data, please contact our support team. All privacy-related enquiries are handled confidentially and with priority.

Email: [email protected]